After-Sales Service
Preparation List Before Startup
After-sales support should not begin only when the mixer arrives. Before installation or startup, HengMing will provide a preparation list based on the mixer configuration, covering required materials such as heat transfer oil or hydraulic oil, suggested model, quantity and reference photos, so the customer can prepare the site with fewer surprises.
Remote Guidance and Technical Documents
When the customer is ready for installation or startup, HengMing supports remote guidance with English manual, wiring diagrams and configuration-related instructions. These documents help the customer's team understand connection points, preparation steps and basic operating requirements before daily production begins.
Troubleshooting and Spare Parts Support
If the customer meets a technical issue during use, HengMing helps review the situation remotely and suggests the next handling step based on the mixer configuration and problem description. Spare parts supply support is also available, helping the customer keep maintenance and replacement work more manageable.
On-Site Installation Support
When remote guidance is not enough for the project, HengMing supports on-site installation service by arrangement. Travel, labor and related on-site costs are confirmed separately according to the project location and service scope.
Warranty From Destination Port Arrival
Does a 12-month warranty still feel like 12 months if ocean freight time is already included? HengMing's 12-month warranty starts from the date the goods arrive at the destination port, not from the factory loading date. For overseas buyers, this makes the warranty period more meaningful because ocean freight time does not consume the service window before the mixer reaches the destination.